FAQ Crokinole

What's included with my Crokinole Board?

Every Tracey Tour Board is shipped with everything you need to have to play the game, regardless of which package you get. This includes the following:

  • Two (2) sets of buttons: you choose which colours you would like to receive
  • A Rule Book
  • A shaker of playing wax
  • Baggie for storing your buttons
  • Hours upon hours of fun and entertainment

That is everything you NEED in order to play crokinole. You have the option of adding Crokinole accessories like a carry bag, wall mount, 20 holders, or extra colours of buttons. The optional accessories are a nice perk but not required to enjoy the game.

Can you ship to (insert your country)?

Yes! We can ship to almost anywhere in the world. If your country is not available on our checkout page, it just means we need to get a shipping quote manually. The best way to be fair to you and make sure we aren’t overcharging for shipping is to calculate shipping costs on a case-by-case basis.

To request a shipping quote, please fill out the form HERE and we get back to you with an exact shipping cost as soon as possible

Shipments OUTSIDE of Canada may incur import fees which are not included in the quoted shipping cost.

Once a quote has been obtained and your order has been confirmed, we will send you a PayPal invoice which can be paid with PayPal or with a Credit Card. Once payment is received we will get to work on your crokinole board.

What if my board gets damaged in shipping?

We have a quality shipping guarantee. If your board is damaged in shipping, we will replace it.

The newest version of our packaging has an extremely high success rate. However, damage is still possible and occasionally happens. If that happens to your board, all you have to do is send us an email with some pictures of the damaged board and ideally pictures of the packaging as well and we will get a replacement board shipped to you as quickly as we can.

What's the difference between the boards I see on your website (Grey Rock vs Black)?

Every Tracey Tour Board is made with the same materials and to the same specifications. The top priority is always playability. By this standard they are all created equal.

We have worked hard to find the best materials and processes to make a board that looks awesome and plays even better. Once you get something like that dialed in, you don’t mess with it.

Yes, even the Grey Rock Tour Board is made the exact same way.

The ONLY difference is that the playing surface and the rail have had a stain applied. That stain is called “Grey Rock” hence the name of the board.

When you are looking at the boards on our site all you need to decide is which one you most like the look of (it’s a tough decision, we know).

Get the Black Tracey Crokinole Board!

Get the Grey Rock Tracey Crokinole Board!

Where can I learn the rules of Crokinole?

Every Tracey Tour Board we ship out comes with a rule book included. If for some reason or other you find yourself without a rule book, don’t fret – here are some fantastic resources you can use to view / learn / teach the rules!

If you are just looking for the basics of how to play the game:

If you want an in-depth explanation of the National Crokinole Association Rules: 

Below is our most well-balanced explanation of the rules: thorough enough to understand the game, but without the super specific rules! As a note: we are huge advocates of house rules. If you prefer playing by different rules in your home, go for it! 

Whatever rules you’re playing by, crokinole is best played on a Tracey Board – buy your very own Tracey Crokinole Board today!

Table of Contents

 

How do I use crokinole playing wax?

We see some people who like to sprinkle their crokinole playing wax all over the playing surface but that is not what we recommend. You can use a lot less wax and still have a great playing experience by simply putting a bit of wax in the gutter. Then you gently rub your disk over the pile of wax before you shoot.

Buy some crokinole wax for your board

How many colours of buttons do I need to play Crokinole?

Traditionally, Crokinole is played with 2 colours of buttons.

Yes, even if you are playing with four people, you still only need 2 sets of buttons. To play with four players, have 2 teams of 2 players and share a color of buttons with your teammate sitting across from you.

A less common way to play with 4 players is what we call 4 player singles. In this case, each player will need their own colour of buttons. If you are interested in trying this extra variation of the game, 4 sets of buttons will be needed.

Buy more crokinole buttons to bring some variety to your gameplay!

Do I need to wax my board? If so, what product do you recommend?

Every Tracey Tour Board gets waxed before it is shipped so it will come out of the box ready to be played on.

To keep your board fast and fun we recommend re-applying the wax as needed. If you play all the time, like we do, you will likely want to wax it every month or two. People who pull their board out less often may decide that they only need to wax it once or twice a year. We go by feel. After playing on a waxed board for a while you will be able to tell when the buttons start to ‘slow down’.

When it does come time to wax your board our number one recommendation is Meguiar’s Gold Class Carnauba Quick Wax. It is simple to use and produces a consistent finish. This product is available through Amazon.

Here is a 2-minute video showing just how fast and easy this is to do. PLEASE NOTE: The wax we use in this video is different than the wax we now recommend.

What is the best way to store my board?

The absolute best place to store your crokinole board is on your table so that it gets played on every day…

We also have a fantastic option for hanging your board on the wall so that it can be enjoyed even when you are not playing on it. Check out our Crokinole Board Wall Mount!

Aside from on your table or on your wall, the next best way to store it is flat under a bed or leaned up against a wall behind a sofa or at the back of a closet. We recommend having something to make sure it doesn’t get bumped or scratched. A piece of cardboard will do it.

We are often asked, “Will it warp if leaned against the wall”? Keep it reasonably straight up and down and you should be just fine.

Like any wood product, excessive heat will dry it out and it will absorb excess moisture. The main living areas of most homes will be fine. But I would avoid storing your crokinole board near heat sources/vents where temperatures can fluctuate drastically and in front of windows that would allow direct strong sunlight exposure. I would also not recommend storing your crokinole board in an attic or cellar, again you want to avoid extreme heat and damp areas. This includes the trunk of your car. We love to travel with our boards but always make sure to bring them inside with us when the drive is done.

Treat your crokinole board like a nice piece of furniture (that you flick buttons across for hours at a time) and you will be just fine.

Is there a warranty on your boards?

Yes, we have a 1-year limited warranty including a 100% money-back guarantee: All of our crokinole boards are covered from the date of purchase for one full year.

The 1-year limited warranty covers all manufacturing defects. We strive to produce outstanding boards and products. If something does not measure up then we will issue a full refund for your purchase. Boards must be mailed back and inspected by us before qualifying for a full refund. Return shipping costs are at the buyer’s expense.

Warranty does not cover misuse.

FAQ Carrooka

If I order carrooka today, when will my order ship?

We are currently shipping orders within 2–3 weeks. If that changes, we will update this page.

Which Carrooka board should I choose: the larger Classic/Natural Birch or the smaller Pool8?

Carrooka Classic Green / Natural Birch (31.75 inch diameter)

Pros:
-Versatile gameplay: supports both snooker and pool variants.
-Larger playing surface provides more room for shots and strategy.

Cons:
-Requires a bit more table space due to its size.
-Slightly higher price point.​

Carrooka Pool8 (26.75 inch diameter)

Pros:
-Compact and portable: fits
comfortably on smaller tables.
-Faster-paced gameplay, perfect for quick matches.
-More affordable option.

Cons:
-Designed exclusively for pool; does not support snooker gameplay.

Feel free to reach out if you need further assistance in making your selection!

Where do you ship carrooka boards?

We ship across Canada, USA, Australia, New Zealand and the UK. If you are from a country not listed here, reach out as we may be able to help.

How long will it take to get my order?

Once your board ships, delivery time depends on your location and the shipping service. You’ll receive tracking information by email so you can follow your shipment and see the estimated delivery date.

Carrooka boards are big, how much is shipping?

Shipping is calculated at checkout so you will see an exact shipping cost for your specific address. You’ll see all available rates before placing your order.

Will I receive tracking information?

Yes! As soon as your order is shipped, we’ll send tracking details to your email so you can follow it every step of the way.

Who pays duties and import taxes?

Import requirements vary by country. For U.S. customers, our Canadian-made Carrooka boards are generally duty-free under CUSMA. Customers in other countries may be responsible for applicable duties, VAT, or import taxes.

What if my carrooka board arrives damaged?

No stress — we offer a quality shipping guarantee. If your board is damaged in transit, we’ll replace it at no cost to you.

Tracey Boards
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